OUR PRIVACY POLICY

Last updated: {{26/11/2025}}

1. Who We Are

This Privacy Policy describes how Vulcan Sports Ltd (“we”, “us”, “our”) collects, uses and protects your personal information.

Company name: Vulcan Sports Ltd
Registered company number: 02010532
Registered address:
Vulcan Sports Ltd
Hope Silk Mill
Macclesfield Road
Leek
Staffordshire
ST13 8JZ
United Kingdom

Telephone: 01538 711 992
Email: info@vulcansports.co.uk (change if needed)

We are committed to protecting your privacy in compliance with the UK GDPR and PECR regulations.

2. What Data We Collect

We collect personal data when you:

A. Place an order

• Name

• Billing & shipping address

• Email address

• Phone number

• Order details

• Payment information (processed securely by PayPal or Handepay – we do not store card details)

B. Contact us

• Name

• Email

• Phone

• The content of your message

C. Create a quote or submit a kit request

• Team/club name

• Order preferences

• Contact details

D. Sign up to our newsletters

• Name

• Email address

• Marketing preferences
  (Processed via Brevo or Sender)

E. Visit our website

Through cookies and analytics we collect:

• IP address (anonymised by GA4 unless consent is given)

• Device information

• Browser type

• Pages visited

• Time spent on site

• Referring sources
  (See our Cookie Policy for full details.)

F. Through advertising pixels

If you consent, we collect:

• Behavioural data used for remarketing

• Conversion events
  Tools: Meta Pixel, Google Ads tags

3. How We Use Your Data

We use your information for:

A. Fulfilling orders

• Processing and delivering your order

• Providing updates, confirmations & receipts

• Fraud prevention and security

B. Customer service

• Responding to enquiries

• Handling returns, exchanges or issues

C. Marketing (only if you opt-in)

• Email newsletters

• Product updates

• Promotional offers
  You can unsubscribe at any time.

D. Analytics & website performance

• Understanding how visitors use our website

• Improving our content, navigation & user experience

E. Advertising (only with consent)

• Showing personalised ads

• Tracking conversions

• Measuring ad performance
  Tools involved:

• Meta Pixel

• Google Ads conversion tracking

4. Legal Bases for Processing

We process data under the following lawful bases:

• Contract: To fulfil an order or provide customer support

• Consent: Email marketing, cookies, analytics, and advertising pixels

• Legitimate interest: Basic site security, fraud prevention, business improvements

• Legal obligation: Tax, accounting and compliance requirements

5. How Long We Keep Your Data

6. Who We Share Your Data With

We only share data with trusted partners who help us run our business:

• PayPal – secure payment processing

• Handepay – payment processing

• Brevo – email marketing

• Sender – email marketing

• Google Analytics – website analytics

• Meta (Facebook) – advertising pixel (only with consent)

• Cloudflare – website security, CDN & performance

• Couriers – to deliver your orders (Royal Mail, DPD, etc.)

We never sell your data.

7. Cookies & Tracking

We use cookies for:

• Website functionality

• Analytics (GA4)

• Advertising (Meta Pixel, Google Ads)

You can manage your cookie preferences via our on-site cookie banner.
For full details see our Cookie Policy.

8. Your Data Rights (UK GDPR)

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Withdraw consent

• Object to processing

• Data portability

• Restrict processing

• Complain to the ICO

If you wish to exercise any rights, contact us at: info@vulcansports.co.uk

9. How We Protect Your Data

We use:

• SSL encryption

• Secure servers

• Restricted access

• Firewall and Cloudflare security

• Encrypted payment gateways

No payment card details are stored on our servers.

10. Contact Us

If you have any questions about this Privacy Policy:

Vulcan Sports Ltd
Hope Silk Mill
Macclesfield Road
Leek
Staffordshire, ST13 8JZ

01538 711 992
info@vulcansports.co.uk

OUR COOKIE POLICY

Last updated: {{26/11/2025}}

1. Introduction

This Cookie Policy explains how Vulcan Sports Ltd (“we”, “us”, “our”) uses cookies and similar technologies on https://vulcansports.co.uk.

We comply with the UK GDPR and PECR. Non-essential cookies (analytics & marketing) are only used with your explicit consent.

2. What Are Cookies?

Cookies are small text files placed on your device to store information.
They help websites function, improve user experience, and enable analytics or advertising features.

3. Types of Cookies We Use

A. Strictly Necessary Cookies (Essential)

These allow our website to function properly. They do not require consent.

Used for:

• WooCommerce checkout

• Cart functionality

• Security & load balancing (Cloudflare)

• Cookie preference storage (Complianz)

Examples:

B. Analytics Cookies (Consent required)

We use Google Analytics 4 (GA4) to understand how visitors use our site.

Cookies may collect:

• Device/browser information

• Time on pages

• Clicks & interactions

• Traffic sources

These only fire if you choose “Accept” on our cookie banner.

C. Marketing Cookies (Consent required)

These are used for personalised ads and remarketing.

Meta Pixel (Facebook)

Used for:

• Measuring ad performance

• Tracking conversions

• Showing relevant ads on Facebook/Instagram

Google Ads

Used for:

• Conversion tracking

• Remarketing

• Advertising optimisation

These cookies are blocked until you explicitly consent.

4. Managing Your Cookie Preferences

You can:

• Accept all cookies

• Reject non-essential cookies

• Adjust settings anytime using our “Manage Consent” button (bottom corner)

You can also clear or block cookies from your browser settings.

5. Third-Party Cookies

Some cookies are set by third parties such as:

• Google

• Meta

• Brevo / Sender (email tracking, only in emails)

We do not control these cookies directly.

6. Changes to This Policy

We may update this Policy periodically. Revisit this page for the latest version.

7. Contact Us

For any cookie or privacy questions:

Vulcan Sports Ltd
Hope Silk Mill,
Macclesfield Road,
Leek,
Staffordshire, ST13 8JZ

01538 711 992
info@vulcansports.co.uk